At Swarn Ayurveda, we strive to ensure that our customers are satisfied with their purchases. However, if you are not completely happy with a product you have received, we are here to help.
1. Eligibility for Returns:
- Products can be returned if they are defective, damaged during shipment, or if you receive the incorrect product.
- To be eligible for a return, the product must be unused, unopened, and in its original packaging.
- Returns must be requested within 7 days of receiving the product.
2. Process for Returns:
- To initiate a return, please contact us at admin@swarnayurveda.com or call +91 9034343475 within 7 days of receiving the product.
- Provide us with your order details and the reason for the return.
- We will provide instructions for returning the product. The product must be returned to us in its original condition along with proof of purchase.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., defective, damaged, or wrong product).
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
4. Inspection and Approval:
- Once we receive the returned product, we will inspect it to ensure it meets the conditions for return.
- If the return is approved, we will process a refund or exchange within 7-10 business days.
5. Refunds:
- If a refund is approved, it will be processed to the original method of payment used during the purchase.
- The time it takes for the refund to reflect in your account may vary depending on your bank or card issuer.
6. Non-Returnable Items: Certain items are non-returnable, including:
- Products that have been opened or used.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
7. Exchanges: If you need to exchange an item for the same product due to damage or defect, please contact us. Exchanges will be processed after we receive the original item.
8. Contact Information: For any issues related to returns or refunds, please reach out to us:
Swarn Ayurveda
Opposite Vikalp School, near Swarn Ayurveda Pharmacy,
Jasbir Colony, Sector-5, Rohtak, Haryana 124001
Mobile No: +91 90343 43475
Email Id: admin@swarnayurveda.com